“Personal Data” refers to any personal information relating to a natural person or data relating to a User’s usage of the website or payment information from any online payments via our website that is collected by us.
Personal Data and information can also be collected manually through user registration forms, request forms, phone calls, digital messages, emails etc. Information transmitted through any form of direct communication to us shall be presumed to be “collected”, unless explicitly stated by User.
If you provide information about other persons (e.g. family members or friends), you must have informed consent from them to disclose their personal data to us and hereby represent them with regards to this policy agreement.
From 1st September 2019, in lieu of changes to PDPA guidelines, TutorAnywhr has ceased to collect the NRIC numbers of tutors. Existing records have also been permanently deleted accordingly.
Our Services uses above-mentioned information for the following:
We are fully compliant with Do Not Call Register requirements and do not send any unsolicited messages to the general public. Only users who have engaged our services or voluntarily provided our Service with their contact information via our website or other channels shall receive marketing information from us. Tutees or tutors who request the services of TutorAnywhr are deemed to have accepted the agreement and terms and acknowledge the willingness to receive further updates, marketing and promotions. The user can unsubscribe at any point in time by notifying us via SMS, email or any other reasonable means.
As a tuition matching agency, TutorAnywhr is tasked with matching students and tutors. Hence, we may use Tutor’s information as a form of advertisement on both our online and offline marketing collaterals (e.g. our Website and social media sites). In doing so, details such as Tutor’s First Name, Age, Gender, Race, Teaching Preferences, Academic Qualifications, Preferred Tutoring Locations, Tutor Category and Teaching Experiences may be revealed to the public.
Tutor details that we will not reveal to the public include: email address, phone number, last name, bank details, postal code, and uploaded documents.
If tutors do not wish to participate in such marketing collaterals, they will have to inform us within reasonable means, such as SMS, WhatsApp or email our Company.
We need to collect the Tutee’s geographic information such as postal code or address, in order to source for suitable Tutors. We may advertise this information on our website, mobile application, or third-party websites. We will take measures not to reveal your full address but it is not guaranteed. If you wish for your address to remain hidden, please inform us and let us know the location to use as a placeholder (e.g. a location reasonably near to your residential area).
In order to remain compliant with PDPA, TutorAnywhr has implemented the following safety procedures in our operations:
Under reasonable conditions, we can disclose Users Personal Data with third parties for the following reasons:
We disclose only the necessary Personal Data for third parties to perform their specific services. All reasonable measures will be taken to ensure these third-parties keep your information secure and will not use it for other purposes. If the third parties are situated overseas, we will ensure that appropriate data transfer mechanisms are in place in accordance with applicable laws.
The User Personal Data is not to be shared to third parties without user consent. Consent to receive third-party marketing communications may be withdrawn at any time by writing or any other reasonable means.
Our Website contains links to other Services, Websites or applications. The User agrees that those Services, Websites, and applications have their own Privacy Policies. Our Service is not responsible for usage, collection, and disclosure of your Personal Data by this Services.
We reserve the rights to retain any personal data collected, unless you explicitly request for us to remove your information from our records or the contract between you and us states that data shall be removed when such contract has been fully performed. If you have informed us to remove your personal data, do note that we may take up to seven days to comply and that we may retain some of your personal data internally to the extent permitted by the law.
If our company is sold, user data held by our business can be transferred to the new owner as part of the sale.
All reasonable measures (physical, electronic and managerial procedures) were taken in order to protect the collected information from unauthorised access or disclosure, in order to ensure the User that Personal Data is secured. However, we cannot fully guarantee that the existing measures of data protection are absolutely safe in case of unauthorised access of the third parties.
The access to your Personal Data is allowed only to our Service and people authorised by our Service. We ensure that such persons keep your Personal Data in a confidential way. For example, through service agreements with our developers.
The User is allowed to delete or block cookies at their own discretion.