Terms and Conditions

Terms and Conditions

1. Introduction

The standard Terms and Conditions (“Terms”) written on this website shall manage your usage of TutorAnywhr Agency’s website. The website is TutorAnywhr Agency’s ownership (hereinafter referred to as “TutorAnywhr”, “we”). By using this website, you agree to accept all terms and conditions written here. You should not use this website if you disagree with any of the standard Terms and Conditions.

Please read the Terms and Conditions attentively. Your access to, and usage of the tuition service is conditioned on your acceptance of and compliance with these Terms and Conditions. These Terms are applied to all users, visitors and others who access or use this Website. You agree that by using the Site as the visitor, viewer or registered member, you must be at least eighteen (18) years of age or older. If you are between thirteen (13) and eighteen (18) years of age, you must have parental consent to enter into an agreement to accept these Terms and to use the tuition services.

2. Description of website services offered

Through our Services, we enable students or their parents to connect with tutors for arrangements including (but not limited to) private tuition at home, tuition in public places, group tuition, Zoom tutoring lessons, or homework assistance.

All visitors of our website, whether they are registered or not, shall be considered as “users” of the contained Services provided for these Terms. Once individual registers for these Services, through the process of creating an account or requesting for a tutor, the user shall then be considered a “member”. There are two types of members; “Client” – a customer, who hire tutor from TutorAnywhr; “Tutor” – a person, registered in TutorAnywhr’s website and providing tuition services.

The user and the member acknowledges and agrees that Services provided and made available through our website are the sole property of TutorAnywhr. At our discretion, we may offer additional website Services, renew, change or verify any actual content and Services, and this Agreement shall apply to any and all additional, updated, altered or revised Services unless otherwise specified. TutorAnywhr reserves the right to cancel and cease offering any of the Services mentioned above. You acknowledge, accept and agree that TutorAnywhr shall not be liable for any of such renewals, changes, revisions or terminations of any of our Services and products. Should you not agree to the updated, overviewed or changed Terms, you must stop using the provided Services immediately.

The user, member, client and tutor understands, acknowledges and agrees that the Services offered shall be provided as is, and TutorAnywhr shall not assume any responsibility or obligation for the timeliness, missed lessons, and any other wrong actions, communication, or personalisation settings.

3. Registration, member account, security, username, and password

In order to register and become a “member” of the website, you have to be in good standing and not persons who have been previously barred from receiving our services.

When you register, TutorAnywhr may collect information such as your name, age, gender, race, occupation and other personal information. This is due to client’s preferences. There is no violation of Article 12 of the Constitution of the Republic of Singapore.

Users who wish to register with TutorAnywhr are required to provide accurate, valid, complete, and current information about themselves as prompted by the registration form(s) provided. You agree to update your information should there be any changes in order to keep your registered information actual, complete, true and accurate. If you provide information that are not accurate or updated, we may terminate your access to the website and our services. We are not responsible for any failure in providing the services, which result from information that is not true, accurate, current, and complete.

TutorAnywhr reserves the right to use your registration information for its intended purposes. For instance, posting a tutor’s profile in public to attract clients or sending it to prospective clients directly. Your personal information would not be public. Information such as your name, password, mobile number, etc. will not be made public. To understand more, please look at our privacy policy.

When you create an account, you are the sole authorised user of your account. You shall be liable for the preservation of the secrecy of your login password, and for all activities that transpire within your account. You are liable for any actions or omission of any user(s) that access your member’s profile information that, if undertaken by you, would be deemed as a breach of these Terms. It will be your responsibility to notify TutorAnywhr immediately for any unauthorised access, use of your account and password, or any other breach of security. If you ever find out or suspect that someone has assessed your account without authorisation, you are advised to inform us immediately. TutorAnywhr Agency shall not be held liable for any loss and damage arising from any failure to comply with this terms of use.

4. Rates, commission, and payment

All currency references are in Singapore dollars (SGD). You shall be responsible for payment of all levies, duties or taxes that are imposed by taxing rules for any payment or fees you may collect through using our services. 

Tuition rates listed on our website are merely guidelines. The exact price for tuition services may differ depending on client’s requirements, market conditions, availability of tutors, etc. The tutors can establish rates by themselves, but the final decision concerning price shall be accepted by confirmed agreement of both parties via an official confirmation message sent by TutorAnywhr Agency.

Clients shall pay the invoice issued and inform TutorAnywhr within three days of the due date. It is the client’s responsibility to ensure that the transaction receipt or any other materials are kept as proof of transaction made to TutorAnywhr Agency.

If the client or tutor has any outstanding amount owed to TutorAnywhr Agency, we will try our best to ask for payment via WhatsApp messaging. However, if payment is not made after 14 (fourteen) days, a letter of demand shall be sent by mail. The account may also be referred to the lawyers or legal collectors for further recovery actions if settlement is still delayed despite sending the letter of demand. The debtor shall be liable to pay all costs (including administrative, solicitor, and client costs incurred by TutorAnywhr Agency in demanding and enforcing payment of monies due on the client or tutor’s accounts).

Tuition rates that are agreed upon should not be changed unless the client and tutor mutually agree. TutorAnywhr Agency reserves the right to claim its commission based on the original agreed upon tuition rate. In most cases, we will collect the conducted tuition fees directly from the client (sometimes, payment is also collected from the tutor) and we will then resolve any payment issues owing to the tutor. Thus, for cancelled tuition arrangements, clients are required to deal directly with the agency. If clients decide to pay the tutor directly and bypass the agency, clients shall be made liable to TutorAnywhr Agency for any commission amount that we fail to collect from the tutor, in addition to any administrative fees incurred by the agency in collecting the fees.

Tutors shall not collect the agency commission from the client directly. If they do so, they shall inform the agency immediately. They will then make the full payment to TutorAnywhr Agency within 3 days. Tutors who fail to follow these instructions shall be liable to pay the full amount of payment in addition to any administrative fees incurred by the agency when collecting the payment from the tutor.

TutorAnywhr Agency reserves the right to change commission due to non-fulfilment of tutor’s obligations or other reasons. Clients are liable to pay tuition fees for all attended lessons, regardless of how satisfactory or unsatisfactory the lessons were. 

Refunds may be made to the client’s bank account in case of violations of terms because of the tutor’s fault, or any other reasons. Clients can be additionally charged for improper or unfulfilled payment obligation. TutorAnywhr Agency warns about this with WhatsApp messages.

If there are any disputes or concerns regarding tuition fees between tutors and clients, we will provide assistance within our reasonable means to help tutors to claim fees from the clients, and vice versa. However, TutorAnywhr Agency shall not be legally responsible for any payment disputes between tutors and clients. Clients shall inform our agency and the tutor (if the client has the tutor’s contact) if a postponement or cancellation of any lesson is needed.

In the event of cancellation of service by parents or students, TutorAnywhr Agency will not be able to provide refund to parents, students or tutors for lessons that had been conducted. Tutors are hence advised to ensure that they maintain a good relationship with the tutee to prevent any pre-mature termination of lessons.

5. Essential provisions relating to the relationship between the client and the tutor

The client may request a replacement tutor or cancel at any time after the first lesson, but will still have to pay any attended lesson fees to TutorAnywhr Agency.

The tutoring period is usually clearly stated as we arrange the tuition assignment. In the event that the tutoring period is not specified, all parties should be prepared to commit for at least 3 months.

Once lesson has been arranged, at least one lesson must be completed. If the client decides to cancel after one or more lessons for any reason, only conducted lessons need to be paid for and TutorAnywhr Agency will refund any remaining fees that has been paid in advance if applicable. However, for cancellation before the first lesson has commenced, clients will be liable for administrative fees no less than the equivalent of the first lesson fees which must be paid by the due date specified in the invoice. Such fees would not be pro-rated to the tutors since no lesson has been conducted by the tutor. This would instead serve as administration fees for TutorAnywhr Agency to make such arrangements.

The tuition schedule and the date and time of the first lesson shall be fixed and adhered to. Clients are allowed to renegotiate the schedule with tutors. However, any changes in frequency of lessons in the first 4 weeks of lessons must be made known to TutorAnywhr Agency. We may adjust the commission under such circumstances and we will notify the client and tutor accordingly.

6. Termination

TutorAnywhr Agency expects all tutors and members to conduct themselves appropriately in a professional and ethical manner.

General rules include, but are not limited to:

  • Do not be late, and always deliver a full tuition session
  • At least one day’s notice if a change of timing is needed, unless due to compassionate or medical reason
  • No physical and verbal abuse will be tolerated
  • Regular communication with parents to keep them updated of progress

 

As a member, you agree that TutorAnywhr Agency will, without any prior written notice, immediately suspend, terminate, discontinue, and/or limit your account and access to any of our Services. The cause of such termination, discontinuance, suspension, and/or limitation of access shall include, but is not limited to:

  1. Any breach or violation of our Terms and Conditions and any other incorporated agreement, regulation, and/or guideline;
  2. By way of request from law enforcement or any other governmental agencies;
  3. Unexpected technical or security issues and/or problems;
  4. Any extended periods of inactivity;
  5. Any engagement by you in any fraudulent or illegal activities
  6. The nonpayment of any associated fees that may be owned by you
  7. Unethical conduct
  8. Poor performance

 

In addition, you agree that any and all termination, suspension, discontinuance, and/or limitation of access for cause is made at our sole discretion and that we are not responsible to you or any other third parties with regard to the termination of your profile, associated email address, and/or access to any of our website. You also further agree that TutorAnywhr Agency may cease operations at any time.

The termination of your account may contain any and/or all of the following:

  1. The removal of any access to all or part of the Services offered within TutorAnywhr Agency;
  2. The password deletion and all related information, files, and any such content that can be associated with or inside your account, or any part thereof;
  3. The barring of any further use of all or part of our Website

 

As a member, you may also terminate or cancel your profile, associated email address, and/or access to our website by submitting a cancellation or termination request to us via email seven (7) days prior to termination date.

7. Limitation of liability and indemnification

TutorAnywhr Agency does its best to ensure that all information on the website is accurate. If you find any inaccurate information on the website, please let us know by sending an email and we will correct it, where we agree, as soon as practicable.

As we mostly rely on information submitted by our users online, we cannot guarantee the qualifications and any other information about our tutors. TutorAnywhr Agency does its best to provide accurate tuition matching services. However, none is secured from human error, such as error in tuition rates or address via WhatsApp confirmation or during the issuance of invoices.

TutorAnywhr Agency gives no warranty or assurance about the content of the website. As the website is under constant development, its contents may be incorrect or out-of-date and are subjected to changes without any notice. While we make every effort to ensure that the content of the website is accurate, we cannot accept liability for the accuracy of all the content at any given point in time.

TutorAnywhr Agency makes every effort to ensure that its computer infrastructure is virus free and error free but does not warrant that any content that is available for downloading from the Website does not contain viruses, infection or other code that has destructive or contaminating properties. You are responsible for carrying out sufficient procedures and virus checks (including anti-virus and other security verifications) to gratify your particular requirements for the accuracy of information output and input. Neither TutorAnywhr Agency nor any of its employees, sub-contractors and agents shall be liable to you or any other part for any losses, demands, damages or claims whatsoever (whether such losses, demands, damages or claims were known, foreseeable, or otherwise) arising in connection with or out of the usage of the Website or information, materials or content included on the website.

TutorAnywhr Agency will try to provide clients and tutors with the best match possible, but due to varying factors, we cannot guarantee good results. While TutorAnywhr Agency will try to resolve conflicts between tutors and clients, we hold no legal liability for problems and disputes that arise. Neither TutorAnywhr Agency nor any of its employees, sub-contractors and agents shall be responsible for any quarrels, clashes, or crimes which may happen between the clients and the tutors during the course of the tuition services.

In no event shall TutorAnywhr Agency or any of its employees, sub-contractors or agents be liable for any indirect or consequential damages or losses including, without limitation, any:

  • Loss of actual or anticipated profits (including loss of profits on contracts)
  • Loss of revenue
  • Loss of business
  • Loss of opportunity
  • Loss of anticipated savings
  • Loss of goodwill
  • Loss of use of money or otherwise
  • Loss of reputation
  • Loss or damage to or corruption of data

 

and whether or not advised of the possibility of such demand, claim, loss, damages or loss and arising in tort (including negligence), contract or otherwise, to the fullest extent that is allowed by law.

The Website provides hypertext links to other sites operated by other services. The usage of such a links means you are leaving the Website.

TutorAnywhr Agency takes no responsibility for and gives no warranties, endorsements, guarantees or representations in respect of, linked sites. We are not liable for the privacy practices, nor do we accept any responsibility in connection with the information of, such websites, including those of our group entities, which will in some cases have their privacy policies tailored to the particular business practices and educational sectors in which they operate.

We are not a publisher of content supplied by third parties and users of the internet. Any offers, services, statements, advice, opinions, or other content that is available by third parties, including information of providers, or users, are those of the authors or distributors and not of us. We do not necessarily endorse nor are we liable for the accuracy or reliability of any content made on the Website.

The information on the Website is not directed to address your particular demands. Such information does not constitute any form of recommendation or advice by our service and is not intended to be relied upon by you in creation (or refraining from creation) any specific educational, or other, decisions. You should take your advice and make specific inquiries and independently verify any information before relying upon it.

At the request of clients or tutors, we may need to specify gender or race preferences in the jobs or marketing messages we send out via various communication channels This is purely due to clients’ or tutors’ specified preferences and not the agency’s initiative or intention. We are fully supportive and cooperative with TADM guidelines. We do not encourage or condone any form of bigotry or racism – clients that request for specific gender or race are expected to provide valid reasons (for instance, if they are not able to be home to supervise their daughter thus preferring a female teacher for safety reasons)

You agree to defend, hold and indemnify harmless TutorAnywhr Agency, its directors, agents, officers, employees, and third parties, for any costs, losses, liabilities and expenses (including reasonable fees) relating to or arising out of users use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this contract or your breach of any third parties rights, or your violation of any applicable laws, rules or regulations. TutorAnywhr Agency reserves the right of assuming the exclusive defence and control of any matter otherwise subject to indemnification by a user, in which event the user will fully cooperate with TutorAnywhr Agency in asserting any available defences.

8. Intellectual property rights

The Website’s owner and its licensors own all the intellectual property rights and materials involved in this service. You are admitted to the site only for using the material displayed on this Website.

As a condition of your use of the Website, you warrant to TutorAnywhr Agency that you will not use the Website for any reasons that are illegal or prohibited by these Terms. You may not use the Website in any manner, which could disable, overburden, impair, or damage the Website. You may not attempt to obtain any materials or information through any methods that are not available or provided by our service.

All content that is a part of the Site, such as images, logos, graphics, text as well as any software used on the Site, is the property of TutorAnywhr Agency and is protected by copyright and other applicable laws. You agree to follow all copyright and other proprietary notices or other limitations that are in any content and will not make any changes thereto.

You will not publish, modify, transmit, reverse engineer, participate in the transfer or sale, or in other way use any of the content, in whole or in part, found on the Website. You are not entitled to make any unauthorised use of any protected content, and in particular, you will not delete or change any proprietary rights or attribution notices in any content. You have to use protected content solely for your personal use and do not let any other persons use the described content without the prior written permission of TutorAnywhr Agency or the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, implied or expressed, to the intellectual property of TutorAnywhr Agency or its licensors except as expressly authorised by these Terms.

9. Restrictions and obligations

Some areas of this service are restricted from being access by you and may further restrict access by you to any areas of this service at absolute discretion. Any user ID and password you may have for this Website are confidential, and you must respect confidentiality as well.
You warrant that you will follow, without limitation, all applicable international, national and local laws and regulations concerning your usage of the service and not inhibit the usage and enjoyment of the service by other users or with the operation and management of the Website.

You shall provide accurate, authorized, complete, and true information when providing materials or information on the service, including, without limitation, information required to be provided through TutorAnywhr Agency Website’s registration form. This includes any certificates, documents, or photos that you upload to our website or send to us or any of our coordinators via various channels. If you submit any inaccurate, false, unauthorized, incomplete or untrue information or you do not meet our criteria as a member, TutorAnywhr Agency reserves the right to terminate your use and access to the Website temporarily or permanently. You warrant that you will not impersonate any others, whether actual or fictitious, when using the service, or defame or otherwise harm any party through your use of our service.

TutorAnywhr Agency also reserves the right not to provide services for clients or tutors without reason. Accessing the Website is forbidden from territories where the Service or any Content is illegal; you are responsible for compliance with local laws.

  • fraud or fraudulent misrepresentation; or
  • the tort of deceit; or
  • any other liability which may not be limited or excluded by law.

10. Website rules and conduct

The Service is available only for your own personal, non-commercial use. You shall not use the Service for any purpose that is prohibited by these Terms of Use, including:

You shall not (and shall not permit any third party to) either (a) take any action or (b) post, submit, link, upload, download, to or otherwise distribute or facilitate distribution of any content on or through the Service, that:

  • infringes any patent, trademark, trade secret, copyright, a right of publicity or another right of any other person or entity;
  • is unlawful, abusive, threatening, harassing, defamatory, libellous, deceptive, fraudulent, invasive of another’s privacy, tortious, obscene, offensive, or profane;
  • involves commercial activities and sales without TutorAnywhr Agency’s prior written consent such as contests, sweepstakes, barter, advertising, or pyramid schemes;
  • impersonates any person or entity, including any employee or representative of TutorAnywhr Agency.

 

You also shall not (directly or indirectly):

  • take any action that may impose or imposes (as determined by TutorAnywhr Agency in its sole discretion) an unreasonable or disproportionately large load on TutorAnywhr Agency’s (or its third party providers’) infrastructure;
  • interfere or attempt to interfere with the proper working of the Service or any activities conducted on the Service;
  • bypass any measures TutorAnywhr Agency may use to restrict or prevent access to the Service (or other accounts, networks or computer systems connected to the Service);
  • reverse engineering the Service
  • decompile, reverse, decipher, disassemble engineer or otherwise attempt to derive any software code or underlying algorithms of any part of the Website, except to the limited extent Singapore or other applicable laws specifically prohibit such restriction;
  • translate, modify or otherwise create derivative works of any part of the Service; or
  • distribute, lease, copy, rent or otherwise transfer any or all of the rights that you receive hereunder.

 

TutorAnywhr Agency reserves the right to remove any content from the Website or another feature of the Website at any time, for any reasons or no reason at all.

You shall abide by all copyright notices, information, and restrictions contained in any Content accessed through the Service. You shall not license, rent, publicly display, adapt modify, sell, create, distribute, copy, reproduce, transmit, publicly perform, publish, edit derivative works from, or otherwise exploit any content or third party submissions or other proprietary rights not owned by you:

(i) without the consent of the respective owners or other valid right and

(ii) in any way that violates any third party right.

You can, to the extent the Website expressly authorises you to do so, copy or download Content, and other items displayed on the service for download, for personal use only, provided that you maintain all copyright and other similar notices contained in such Content.

Deleting your Account affects all data associated with that account and any services you use. You understand that all your notes and information will be deleted.

Please be aware that the service or other features of the Website may contain, or direct you to services with content that some people may find offensive or inappropriate.

11. Use of communication services

The Site may contain chat areas (blog), news groups, communities, forums, calendars, personal web pages, and/or other message or communication facilities created to enable you to communicate with the public at large or with a group (communication services). You adhere to use these communication services only to send, receive and post material and messages and that are proper and related to the particular communication service.

By way of example, and not as a limitation, you agree that when using a communication service, you will not: harass, abuse, stalk, threaten, defame or otherwise violate the legal rights (such as rights of privacy and publicity) of others; post, distribute, upload, publish any inappropriate, defamatory, infringing, obscene, indecent or unlawful material, information, name or topic; upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents; advertise or offer to sell or buy any goods or services for any business purpose, unless communication service specifically allows such messages.

TutorAnywhr Agency has no obligation to monitor the communication services. We do not control or endorse the content, messages or information found in any communication service and, therefore, TutorAnywhr Agency specifically disclaims any liability in the matter of the communication services and any actions resulting from your joining in in any communication service. Managers and hosts have not authorised spokespersons of TutorAnywhr Agency, and their views do not necessarily reflect those of TutorAnywhr Agency.

TutorAnywhr Agency reserves the right to review materials posted to a communication service and to remove any materials in its sole discretion. We have the right to terminate your access to any of the communication services at any time without notice for any reason whatsoever.

12. Arbitration

If the parties are not able to overcome any dispute between them arising out of or concerning service’s Terms, or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such conflict shall be overcame only by final and binding arbitration or a similar arbitration service selected by the parties, in Singapore. The arbitrator’s award is final, and judgment is to be entered upon it in any court having jurisdiction. If any legal or equitable action, proceeding or arbitration arises out of or concerns these Terms and Conditions, the prevailing party shall is entitled to recover its costs and reasonable fees. User agrees to arbitrate all disputes and claims in regards to these Terms or any conflicts arising as a result of these Terms, whether directly or indirectly, including Tort claims that are a result of these Terms and Conditions.

13. Modification of Terms

TutorAnywhr Agency reserves the right, at its sole discretion, to change or substitute the Terms and Conditions. It is your responsibility to scan the Terms periodically for modifications. Your continued usage of the Services following the posting of any modifications to the Terms will be subject to the new Terms.

Unless otherwise specified herein, this contract constitutes the entire agreement between you and TutorAnywhr Agency concerning the Website, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and TutorAnywhr Agency with respect to the Website. A printed version of this agreement and any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or be relating to this agreement to the same extent and subject to the same conditions as other documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.